POLICIES & TERMS AND CONDITIONS
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. PLEASE DO READ OUR TERMS & CONDITIONS . Learn more below and reach out with questions.
The time we need to prepare an order for dispatch varies. We process and dispatch all orders within 3 days.
Estimated delivery time
India: 7 - 14 business days
North America: 14-21 business days
Europe: 14-21 business days
Asia Pacific: 14-21 business daysNorth Africa and the Middle East: 14-21 business days
We do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time may depend on the delivery method you choose.
Customs and import taxes (for overseas customers)
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and exchanges
Contact us within: 7 days of delivery
Dispatch items back within: 14 days of delivery
We don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Unless they arrive damaged or defective, we don't accept returns for:
Custom or personalised orders
Items on sale
Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalised orders
Depending upon the availability of fabrics, we do accept custom orders (size variations) for our products.
We ship worldwide. Please do contact us if you do not find your country or region listed in the shipping profile.
1. Free Shipping within India for Orders above INR 1000.
2. International Shipping on actual basis.
3. We will ship to your registered address with end to end tracking number. Please make sure that your address is up-to-date. Your contact number is required for us to fulfill shipping requirements. If you want it to be sent to another address, please contact us.
4. Providing detailed address, email id and phone nos to facilitate shipping processes is essential. Failure to provide such information will delay the dispatch of your order.
We wrap pack our products to minimize shipping charges, as well as, to ensure that the products are water proofed and secured from damages.
Additional Shipping Info
Where applicable, customs fees have to be borne by the buyer. You can request for additional receipts/invoices for paper work.
For EU, the buyer and Rustic Origin abide as per the policies discussed in Etsy article:
Returns, modifications and cancellation of Orders
1. We do accept returns within 7 days but only if the products are damaged or wrongly delivered. See shop policy for more details.
2. Orders may be modified within 24 hours of placing the order.
3. Orders cannot be cancelled